Wednesday, 17 September 2014

Prevent Bank scams



Urgent Security Update - Please Read

Prevention through awareness is the best way to avoid becoming a victim of a scam

At Santander we take protecting your finances very seriously. Banks are seeing an increase in incidents where criminals are persuading customers to hand over their credit and debit cards or persuading them to transfer funds from their account.

Warning signs

A fraudster may

  • - Call purporting to be from Santander Bank, the Police or another financial institution
  • - Suggest you call the number on the back of your card or 999 for verification. (Unbeknown to you, the fraudster does not hang up and stays on the line so you are speaking to the fraudster again)
  • - Arrange to have your debit and credit cards collected by a courier*
  • - Request you to key in your Card PIN using your telephone keypad*
  • - Advise that another account has been set up to keep your money safe and urge you to transfer your money to the new account immediately*
  • - Insist that it is necessary for you to act NOW to protect your funds
  • - Request you to withdraw and handover cash along with your card as needed for forensic evidence*
  • - Request that you do NOT discuss the reason for withdrawal with branch staff


* Despite how convincing the caller sounds Banks, the police or another financial institution will NEVER ask you to do ANY of these things.

What you can do to protect yourself

  • - Call a family member or friend first to ensure that the previous call has been disconnected or alternatively use another phone line to call Santander
  • - Do NOT enter your Card PIN details into the phone
  • - Do NOT allow your cards to be collected from your home
  • - Do NOT be persuaded to transfer funds out of your account
  • - Do NOT hand over cash
  • - If you are concerned that you have divulged security details, contact your bank immediatel. Get their landline number and write it down somewhere accessible and safe.