Tuesday, 17 January 2017

Plusnet ref 141661835

Stephen Flanigan

Plusnet plc
The Balance
2 Penfold St
Sheffield S1 2GU

Your reference 141661835
15th January 2017

Dear Sir/Madam,

As Plusnet refuse to understand that because of your, Plusnet's, actions by sending me an Email with the closing date of 15th January 2017and by issuing an invoice which wrongly recharged for a service where payments were made in advance and in full, their actions have placed us IN DISPUTE.

As from previous correspondence, the contract was due to terminate on 15th February 2017 and either through neglect or error, Plusnet changed this date. Plusnet then ignored legal obligations of rescission, variation or waiver. There has been no dialogue with me, just instructions that
I,as a Party to an established contract, has to submit to Plusnet's wrongful invoicing thus denying me any say in the due process of contract negotiation. When I pointed out salient fact via the media Plusnet uses, I.E. the Internet, that Plusnet had changed our contract by error, their error strewn offices then stated that the customer is wrong in law by suggesting such. They compounded their error by sending another invoice charging again for payments already paid on signing that contract. By double charging and altering the expiry date of the contract, against my wishes, Plusnet entered a legal minefield of their own making. Like so many overpowerful monoplies their only recourse will be to employ expensive legal sharks to terrorise clients into a submissive state. Well, it hasn't worked!

Plusnet's landline, telephone and internet services have all been closed by me so that Plusnet cannot make another error and send me another false invoice, pro forma or otherwise. Whether anyone would want to have a contract with an organisation that does not undertake to fulfil in whole with their obligations is mute. The redress available to the courts could to ask if Plusnet's action can be put aside and put the client back into a position which the client would have been in had they not misguidedly gone into the Contract. This is a matter for the Courts. The sorry episode could be managed amicably and simply if the Company did not treat the Client like a mindless idiot.

Plusnet uses Email which the customer cannot reply to. They use Mobile but withhold the reply number. They advertise that they are easily available, telling the Nation they have the best Support Network in the Country!  This does not stand up or is supported by facts. I cannot be an isolated incident if one reads the plethora of complaints made by so many discontented clients of this and all the other  Communications Media Companies.

Now they have sent me a text message saying

“Hi Steve. We want to make sure you're getting the best value from your Plusnet services. We've take a look at your account and think that you could save by signing up to a new deal. We will be giving you a call in the next few days to discuss. Opt out: portal.plus.net

Rotten service all round