Monday, 15 April 2013

Check your PayPal emails for SPAM

There are lots of SPAM emails around and this will hopefully help the less discerning to spot SPAM

If these don't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.com/uk/contactus and click the ‘Call Us’ tab.
A. How do I know if an email is from PayPal?
Phishing emails are fake emails that attempt to collect your personal and financial information. These fake emails often link to illegitimate (spoof) websites that encourage you to enter personal information (eg, credit card numbers, passport or driver's licence number, and account passwords).

You'll know that an email is not from PayPal when:
  • The email uses a generic greeting like 'Dear user' or 'Hello, PayPal member.' (We always address you by the name on your PayPal account.)
  • The email requests personal/financial details, such as your bank account or card numbers, your full name, your account password or the answers to your PayPal security questions.
  • The email includes an attachment, a software update to install on your computer.
If you think you've received a phishing email, forward it to spoof@paypal.co.uk. Then delete the fake email from your inbox.

If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.com/uk/contactus and click the ‘Call Us’ tab.

B. I've received a phishing (fake) email, how do I report it to PayPal?


Please report any phishing emails you receive to help us combat online fraud.

Here's how to report a phishing email:
  1. Forward the email to spoof@paypal.co.uk (don't change the subject line)
  2. Delete the email from your inbox.
We investigate the emails and try to take action against the people responsible.

If you think you may have provided any personal/financial details in response to a phishing email:
  • Change your PayPal password and security questions immediately.
  • Contact your bank and/or card issuer and tell them about the situation.
  • Review your recent PayPal account activity to be sure that you authorised all of the payments.
If this didn't help you, please reply to this email with as much information as possible and we'll do our best to get back to you as soon as we can. Otherwise, to call us, go to www.paypal.com/uk/contactus and click the ‘Call Us’ tab.

C. What is unauthorised account use and how do I report it?

An unauthorised payment is a payments sent from your PayPal account without your permission.

Please contact us as soon as possible if you suspect that someone has made an unauthorised payment using your PayPal account. PayPal provides 100% protection against unauthorised payments sent from your account.

Here's how to report it:

  1. Go to www.paypal.com/uk and log in to your account.
  2. Click 'Resolution Centre' near the top of the page.
  3. Click 'Dispute a Transaction.'
  4. Select 'Unauthorised transaction: I did not authorise a recent transaction.' and click 'Continue.'
  5. Follow the on-screen instructions.
Here's how to report it if you can't log in to your PayPal account:

  1. Click 'Security' near the bottom of the page.
  2. At the bottom of the page, select 'Report someone has accessed your account'.
  3. Click 'Continue' under 'Unable to log in?'
  4. Read the information and click 'Continue' at the bottom of the page.
  5. Complete the report and click 'Preview'.
  6. Check the box to accept the claim is accurate and click 'Submit'.
We may also ask you to enter some account information to confirm that you own the account. Enter the information and click 'Continue.'

Yours Sincerely,
PayPal