Veterans advice lines

AGENCY URGES VETERANS TO HAVE THEIR SAY ON SUPPORT SERVICES

 

The Service Personnel and Veterans Agency (SPVA) is appealing to veterans to have their say about the services it delivers.  The Agency’s launched online, with a hard copy sent to over 7,000 veterans, from 9 January 2012. 

SPVA, part of the Ministry of Defence, provides vital support services for HM Armed Forces and the veterans community.  These include pensions and compensation for injury/disablement or death due to Service, Armed Forces occupational pensions, the regional Veterans Welfare Service, the Veterans-UK helpline and the issue of all medals for Service dating back to WWII.  SPVA is looking for feedback from those who have contacted the Agency or used its services during the past year, to find out what they were happy with and what should be improved in the future.

Jon Parkin, Head of Veterans Services for SPVA said:
 

Podcast
As part of SPVA’s Social Media programme, a new podcast has been released to encourage completion of the survey and to provide more information about it.  Presenter Joanne Lowe interviews SPVA’s Head of Veterans Services, Jon Parkin, about why the survey is so important and how veterans can complete it.   The podcast can be downloaded from the Veterans-UK website at http://www.veterans-uk.info/pod.html

The survey is entirely anonymous and no-one will be contacted by phone or sent mailings as a result of completing it.  The survey is accessed by visiting www.veterans-uk.info and following the link to the ‘Veterans Customer Satisfaction Survey’.  For a printed copy of the survey, call 02392 702382.  The survey closes on 29 February 2012.

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Best regards